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Posted on: November 4, 2020

Town Partners with Service Line Warranties of America (SLWA)

Service Line Warranties of America

Town residents will soon receive mail from Service Line Warranties of America (a private company) detailing an offer for warranty coverage for homeowners' water and sewer lines. Residents will see this around Nov. 17. Questions about the warranty programs offered should be directed to Service Line Warranties of America at 1-844-257-8795.

The Town of Sahuarita has partnered with Service Line Warranties of America (SLWA) to offer this protection. This program is offered at no expense to the town and no public funds are used to promote or administer the program. The coverage is voluntary and available at affordable monthly or annual prices.

The SLWA Service Line Warranty Program protects against leaks, breaks and clogs due to normal wear and tear, age, unknowns underground and tree root intrusion. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. The program provides up to $4,000 per incident for external water and sewer line repairs with an additional allowance for Public Street and sidewalk cutting. There are no annual or lifetime limits, service fees or deductibles. 

Benefits:

  • Residents are Benefitting: residents are becoming more educated about their responsibilities with the water and sewer lines that service their homes.
  • Common and Expensive Problem: Water and sewer line problems are common and expensive. Repairs to lines on homeowners’ property are typically not covered by basic homeowners’ insurance or by the service provider and can be quite expensive.
  • Peace of Mind: Coverage through SLWA offers Town of Sahuarita homeowners’ peace of mind. SLWA is available 24 hours a day, 7 days a week, 365 days a year, including holidays. Repairs are given the highest priority and local, licensed, and approved contractors are dispatched to customers’ homes to make the necessary covered repairs — all with no callout fees or deductibles.
  • Trusted Partner: The Town of Sahuarita has partnered with SLWA, part of HomeServe USA offering a program that is used by over 700 cities, municipalities, and utilities around the US. SLWA has been in business since 2003 and is accredited by the Better Business Bureau with an A+ rating. SLWA and its parent, HomeServe, provide service to more than 4 million homeowners, and has performed more than 1.3 million repairs for customers over the last 3 years, and received high ratings from customers receiving service. 

About Service Line Warranties of America 

Service Line Warranties of America (SLWA) is part of HomeServe, a leading provider of home repair solutions serving over 4.4 million customers across the US and Canada. Founded in 2003, SLWA is the trusted source of utility line protection programs endorsed by the National League of Cities. Together with HomeServe, SLWA is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers directly and through over 1,000 leading municipal, utility and association partners. SLWA has a longstanding track record of superior service. As the 2018 Winner of the Western Pennsylvania Better Business Bureau Torch Award for Marketplace Ethics, the company is committed to customer service, ethical marketing practices and maintaining an A+ accredited rating with the Better Business Bureau. 

Frequently Asked Questions 

Is the Town making money off this program?

The Town is covering the costs for staff to support the program. The town receives fifty cents for every warranty sold, which is meant to cover staff time for associated clerical tasks such as providing you with these FAQs.

Why was this company chosen?

SLWA is an accredited business through the BBB and is endorsed by National League of Cities as well as other surrounding municipalities such as Green Valley Council, Marana and the City of Tucson.

What is the relationship between SLWA and the Town of Sahuarita, AZ?

Each agreement with a utility or municipality is a little different and is tailored to meet the needs of the community. The partnership allows Service Line Warranties of America (SLWA) to offer customers competitive monthly fees on available services to residents. Importantly, the decision by residents to sign up for a SLWA service plan is completely optional.

 Why did Town of Sahuarita, AZ partner with SLWA?

The National League of Cities (NLC) has recognized and endorsed SLWA as the nation's largest and most trusted source of utility line plans. An objective of the SLWA program is education because many residents are not aware that buried water and sewer lines on their property are their responsibility to maintain. A broken or blocked service line on the property can cost thousands of dollars to repair or replace and many times residents are unprepared for this unexpected expense. The Town’s program with SLWA not only works to educate the residents but also provides a solution for residents that is entirely optional.

How common are utility line breakages and what are the common repair costs?

Each year, SLWA, together with its parent HomeServe, performs tens of thousands of water and sewer service line repairs for customers nationwide. It is very difficult to determine when a pipe may fail, with key contributors being the type of piping material, age of the service pipe, soil conditions and installation quality. Water line repairs can be costly – a replacement averages $2,500 nationally. With the modest cost of SLWA’s service plan, homeowners would still see financial benefit if the service line didn’t break for another few decades – versus saving the monthly fee at current rates.

Doesn’t my homeowner’s insurance already cover these repairs?

Typically no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines if they are on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWA encourages residents to call their insurance company to determine your actual coverage.

Why does SLWA use the Town of Sahuarita, AZ’s logo in its marketing materials?

The Town of Sahuarita’ agreement with SLWA allows the company to use the Town’s logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents benefit and has the approval of the Town. All of the mailings SLWA sends to Town of Sahuarita residents are first reviewed and approved by the Town prior to use.

SLWA is committed to transparency in all of its communications. All SLWA materials clearly state that the services the company offers are voluntary and that they are offered by SLWA, a private company that is separate from the Town.

Why should cities partner with a private entity?

It is not a new idea for the public and private sectors to work together; it is about bringing Town of Sahuarita residents a solution to a real problem facing homeowners around the country. SLWA brings the best of the private sector, including efficiency and expertise, to relieve the burden on homeowners facing expensive repairs. At the same time, SLWA supports communities by helping us, as local decision-makers, tackle the problem of making sure all of our community’s water and sewer infrastructure is maintained. It is good practice to bring together the best of what public and private entities have to offer.

Further Reading: Service Line Warranties of America Annual Report

 

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